These Caura AutoPay terms and conditions (“Service Terms”) set out the rules which cover our relationship with you if you use Caura AutoPay (“the Service”).
You have downloaded the Caura for iOS or Android app (“the App”), and by doing so accepted the Caura Services as detailed in the Caura Terms along with Caura’s Privacy Policy.
These Service Terms explain our responsibilities and yours, and how you can use the Service. These are legally binding and apply to you if you have accessed the Service via the App, so please read them. You may also want to print/save them in case you ever want to come back to them in the future.
If these Service Terms are inconsistent with our main Caura Terms, then these Service Terms will apply in relation to your use of the Service. You should read these Service Terms along with our Caura Privacy Policy which explains how we use your personal information.
You are also bound by Transport for London terms (“TfL Terms”). If these Service Terms are inconsistent with the TfL Terms, then the TfL Terms will apply in relation to your use of the Service
We are Caura Ltd (also referred to as "we", "our" and "Caura"). We are registered in England and Wales under company number 11520538 and have our registered office at 1 Horse Guards Avenue, London, England, SW1A 2HU.
Caura is authorised and regulated by the Financial Conduct Authority (FCA) under registration 923662.
If you have any questions relating to these Service Terms, if you are having any trouble with the Service or if you wish to make a complaint, please contact us by email or telephone using the details below:
Email: support@caura.com
Telephone: +44 (0) 7701 410185.
Caura AutoPay allows you to make automatic payments for charging zones into which they have driven. To benefit from Caura AutoPay you must actively set this service up within the App.
When you have set up Caura AutoPay, we check with the relevant provider if you have driven into any of the relevant charging zones, notify you of any journeys you made in the zone, and automatically take payment from the registered payment card on your account.
When you set up the Service you agree that you comply with thse Service Terms. If you do not comply then you should not set up the Service.
You must set up Caura AutoPay within the App. When you set up Caura AutoPay you will be informed which charging zones you are setting up the Service for. You will not be set up for any charging zones which are not clearly shown to you at the point you set up the Service. You can check which charging zones you are set up for within the App.
The Service is only valid for the vehicle you have set it up for, from the “Active From” date shown to you when you set up the service in-app. Any journeys made before this date will not be covered by the service and you should pay for these separately. Caura takes no liability for charges for these journeys. You can see the “Active From” date of your Caura AutoPay in-app.
When you set up Service, you join the Caura Fleet and you must be the registered keeper of the vehicle you are registering, or have the explicit consent of the registered keeper.
You must provide a valid payment card registered in your name which you authorise Caura to take payment from automatically for each journey you make into one of the charging zones covered under the Service.
You will be charged a £20 setup fee per vehicle that you register on the Service. This payment will be refunded in full upon your cancellation of the Service if and only if you have no outstanding payments to Caura.
We may decline to set up the Service for any reason, for example if you have a poor credit rating or payment history with us. If your Caura AutoPay setup is delayed or aborted, we are not responsible for any penalty charges that you receive.
If you do not pay charges under the Service, then Caura has sole discretion to cancel your AutoPay. We will retry payment and if this fails, we will send you an invoice for the outstanding charge(s), which you are legally required to pay.
If we cancel the Service due to a failure by you to make the required payments, we may deduct any unpaid payments from your setup fee. You may be suspended from setting up the Service again on any vehicle.
Payment will be taken automatically from the payment card you set up and we will continue to try to take payment for failed charges each day and may issue an invoice to take payment for your journey. If you fail to make payment within 7d of the date of the original invoice we send to you, then a £20 administration charge may be applied on top of the value of outstanding charges.
We reserve the right to charge a late payment penalty of £20 for each missed payment to cover the administrative costs of recovering outstanding payment. This amount will be added to your outstanding amount payable.
We are not responsible for refunds for incorrect charges. If you believe there is an incorrect charge on your account, we may contact TfL on your behalf to query this charge, but we are not responsible for their decision. If the charge is due to an incorrect classification of your vehicle, then you must contact the service provider (e.g. TfL) to amend the classification of your vehicle. Caura will not refund any charges paid due to incorrect classification.
We also reserve the right to suspend or cancel your account in the event of payment failures. This may include preventing you from accessing other Caura services and products.
You may cancel the Service at any time. If you cancel the Service - any charges still apply for dates travelled into the charging zones up to and including the date of cancellation. It may take up to 30 days for TfL to notify us of these charges but you are still liable for the charges provided they are for days that are covered under your AutoPay.
If you cancel the Service and you have no outstanding journeys to pay for, your £20 set up fee will be returned to you.
If you have any outstanding payments or late payment fees, we will deduct these from your setup fee. We may also cancel any other Caura AutoPay instances that you have active on other vehicles.
It is your responsibility to cancel the Service if you sell the vehicle or change the registration plate of the vehicle. You are still liable for any charges on the Service up to and including the date of cancellation, even if you are not the registered owner of the vehicle.
If your AutoPay service is cancelled due to payment failures, we will return any remaining balance of your set up fee to you after we have deducted any outstanding payments.
You are legally liable for all charges assigned to any vehicles you have registered on Caura AutoPay for the period that your Caura AutoPay is active.
If you are registered on Caura AutoPay You are solely responsible for updating the ownership or compliance status of your vehicle. It is your responsibility to notify Caura and cancel Caura AutoPay if you sell the vehicle or change the registration plate of the vehicle which is registered on Caura AutoPay. You are liable for any charges that come through up to and including the date of cancellation, even if you are not the registered owner of the vehicle. Caura takes no responsibility for charges that are taken from your account where you have sold / disposed of a vehicle and not notified us of this.
You are solely responsible for updating the compliance status of your vehicle for charges. If your vehicle is incorrectly listed, this is not the responsibility of Caura and you will need to contact TfL to update the compliance status of your vehicle. If your vehicle is charged despite being compliant, Caura will be unable to refund you.
It is your responsibility to check whether you are exempt from, or liable for, the relevant charges before you set up AutoPay and Caura takes no liability for any charges arising on vehicles which are discovered to be exempt later (e.g. due to a vehicle registration plate change).
The Service is only available to you if meet the following criteria
• You have downloaded and registered a verified account within the App;
• You have read and agreed to comply with either the Caura Terms ;
• You are over 18 years old ;
• You are a real, live person accessing our services for your personal use (you can’t use our Service for commercial or business use); and
• You live in the United Kingdom.
We may amend these terms from time to time, for example, to reflect changes in law, or the functionality of the Services. We will notify changes to these terms in advance via push notifications or any other manner we deem appropriate. Your continued use of the App will confirm your acceptance of the revised terms. Please check the terms whenever you use the App to ensure you understand the terms that apply at that time.
Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Caura Privacy Policy and it is important that you read that information.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
The Service is made available on a non-exclusive, non-transferable basis for your personal, non-commercial use only. This means that you cannot make money from your use of the Service.
You agree that you are solely responsible for any costs and expenses you may incur in relation to your use of the Service.
You agree that you will
• not rent, lease, sub-license, loan, provide, or otherwise make available the Service in any form, in whole or in part to any person without prior written consent from us;
• not copy the Service except as part of the normal use of the Service or where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the Service nor permit the Service or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the Service on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Service nor attempt to do any such things, except solely to the extent such actions cannot be prohibited by law;
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Service; and
• not remove, alter, or obscure any copyright, trademark or other proprietary notices appearing in or on the Service.
You may only use the Services for lawful purposes. You must not access or use the Services:
• in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Service Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App or any operating system;
• in a way that infringes our intellectual property rights or those of any third party in relation to your use of the Services (to the extent that such use is not licensed by these terms);
• to transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Services;
• in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
• to collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running the Services;
• to access or interfere with another user's account or information, impersonate another person or create or use a false identity or contact details; or
• in any way that is not authorised by us or is detrimental to us or our third party service providers.
You must have registered an account the App in order to use the Service. Registering false contact information of any kind may result in the suspension or termination of your account.
You may only use and access the Service on your own behalf on not on the behalf of anyone else.
You must have the explicit consent of the registered keeper of any vehicles for which you are accessing the Service. You are responsible for ensuring you continue to have this consent and you may be required to evidence this consent at any time.
If you update your vehicle registration plate, then you must update these details with us. You are solely responsible for any consequences of not updating any maintaining accurate vehicle information, such as penalties or fines.
You must notify us immediately of any unauthorised use of your account or any other breaches of security as soon as you become aware of them.
All intellectual property rights in the Service throughout the world belong to us (or our licensors) and the rights are licensed (not sold) to you. You have no intellectual property rights in, or to, the Service other than the right to use them in accordance with these terms.
You license us to use any information, data or other content (“Content”) you provide to us or that we obtain or receive on your behalf and you agree that we can use, modify, display, distribute and create new material using the Content so that we may provide you with the Service and for any other purposes set out in these Service Terms, including our Caura Privacy Policy. By submitting Content you confirm and agree that the owner of that Content has expressly agreed that, without any particular time limit, and without the payment of any fees, we may use the Content for the purposes set out in these terms and our Caura Privacy Policy.
All trademarks appearing within the Service (for example OEM logos) are the property of their respective owners and their appearance in no way implies any affiliation with the owners.